We are R E S O L (“we”, “us”, “our”), a curated travel experience brand offering small, immersive trips.

We are committed to protecting your personal data and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: hello@resolretreats.co.uk

We may collect and process the following types of personal data:

Information you provide directly

• Name

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Travel preferences and requirements

• Any information you submit through forms, enquiries, or bookings

When you use our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on site

• Cookies and tracking data

We use your data to:

• Respond to enquiries and messages

• Process bookings and manage your participation in trips

• Provide relevant information about our experiences

• Send updates, newsletters, or offers (only if you opt in)

• Improve our website, services, and user experience

• Comply with legal and regulatory obligations

We process your data under the following legal grounds:

• Contractual necessity – to provide services you request

• Legitimate interests – to improve and grow our business

• Consent – for marketing communications

• Legal obligation – where required by law

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

• Payment processors (e.g. Stripe, PayPal)

• Accommodation providers and local partners

• Transport and experience providers

• Website hosting and analytics providers (e.g. Squarespace, Google Analytics)

All third parties are required to handle your data securely and lawfully.

Some of our partners or service providers may be based outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place to protect your data, in line with applicable data protection laws.

We only keep your personal data for as long as necessary to:

• Fulfil the purpose it was collected for

• Meet legal, accounting, or regulatory requirements

When no longer needed, your data will be securely deleted or anonymised.

Under data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, contact us at:
hello@resolexperience.co.uk

Our website uses cookies to improve your browsing experience and analyse site traffic.

You can control or disable cookies through your browser settings.

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Disclosure or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

If you have any questions about this policy or your data, please contact:

R E S O L
Email: hello@resolexperience.co.uk